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Advanced Customer Care

Description

Driving Success with Proactive Support

We recognize that each installation of our product is unique and that preparedness is the best way to ensure customer satisfaction. Our Advanced Customer Care program proactively supports our valuable reseller customers through four stages that communicate, support, train and inform on the pertinent details of the installation, service and warranty of our products.

Four Stages

Capabilities Assessment

• Discuss installation, service and warranty capabilities relative to the products to be installed.
• Recommend training options based on the initial discussion.

Installation Coordination

• Discuss the project’s Scope Of Work.
• Review all installation and site requirements with customer’s project manager (e.g. manpower and tools needed, forklift capabilities, etc.).
• Fine-tune training needs and set up a training schedule.
• Provide commissioning support for access control integration and building safety tie-ins for fire/emergency.

Training

• Types of training:
   ◦ Installation
   ◦ Service
   ◦ Planned maintenance
   ◦ Certification

• Places of training:
   ◦ On-site
   ◦ Webinar
   ◦ Boon Edam Inc. Headquarters
   ◦ Customer facility

Click here to view our complete 2017 Training Schedule.

Review

• Finalize project completion and commissioning documentation.
• Review the installation and re-assess capabilities.
• Recommend additional training if needed.

 

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Service & Maintenance

Service and Maintenance

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Boon Edam Inc.

 

Please don’t hesitate to contact us with any questions you may have.

© Royal Boon Edam International B.V.