Boon Edam Launches Online, Interactive Troubleshooting Guides for Security Entrances

Launching Online, Interactive Troubleshooting Guides for Security Entrances

Lillington, North Carolina, 26 July 2018 – Boon Edam Inc., a global leader in security entrances and architectural revolving doors, is proud to announce the launch of new interactive troubleshooting guides for accelerating the diagnosis and problem-solving process for service technicians in the Americas. As part of the company’s commitment to providing the best support for its service partners, any registered technician with internet access, working on a Boon Edam security entrance can now view and interact with the troubleshooting guides. In Response to an Increase in Service Calls Boon Edam Inc. continues to be the market leader in pedestrian security entrance solutions, according to a recent IHS Markit™ report, and, because of strong revenue growth over the past five years, particularly with Fortune 100 companies, the rate of product installations nationwide has also increased. In response to an increase in technical service calls, Boon Edam continues to find new ways to bring current and just-in-time information to on-site field technicians. For example, a few months ago, the company released a new online chat feature to the website. The Algorithm of the New Online Guides The new online troubleshooting guides work as an algorithm, where the technician begins troubleshooting by selecting a product and then a particular issue from a list of the most common field issues. He or she then answers a series of “yes” or “no” questions to drill down to the solution.    Video of Interactive Troubleshooting Guides for Service Technicians    “We’re excited to be adding to the self-service “tool bag” we’ve been putting together for the service technician,” says Kevin Thomasson, VP of Customer Experience, Boon Edam. “Technicians have a number of items in their arsenal already – phone support, a chat function on the website, new instructional videos, and even a traveling training program they can attend. These new troubleshooting guides are the latest addition, and give the technician just one more avenue to find answers to their service questions.” The troubleshooting guides are currently available in English on three of Boon Edam’s most popular security products: the Circlelock mantrap portal, the Tourlock security revolving door and the Speedlane Lifeline optical turnstile series. To obtain access to the troubleshooting guides, technicians should visit and fill out the form. For Further Information, Please Contact:Tracie Thomas, Boon Edam Inc.Vice President of MarketingT 910 814 8239E tracie.thomas@boonedam.comFor Media Queries, Please Contact:Sara Chaput, LRG MarketingPublic RelationsT 845 358 1801E

Read more

EVRY Conveys Sleek Innovation with Boon Edam Speed Gates in Reception Area

Stockholm, Sweden – July 12, 2018 – As one of the largest IT companies in Scandinavia, EVRY provides comprehensive computing, IT consulting, and business solutions to Nordic companies, financial institutions, public sector entities, and health authorities. While security at EVRY facilities is paramount, so is maintaining a leadership brand and accommodating a high flow of staff and visitors. Entry Solutions that Balance Security with Design Entrances of EVRY facilities must provide a high level of security given the value and sensitivity of the work they do, as well as the presence of clients’ intellectual property and other data. Management was looking for entry designs that would not only provide a secure entry way, but would also display exellence in design, innovation and quality – elevating and supporting the overall perception of the firm for both staff and visitors. The EVRY security team quickly zeroed in on Boon Edam as a premium entrance provider. When they heard that many Boon Edam entrances could be customized to meet aesthetic objectives or to match desired colors and finishes, they were compelled to come and see the samples in person. Integration with Cutting Edge Access Technology Bravida, the system integrator who installed the Lifeline Speedlane Swing speed gates integrated them with cutting edge access control technology that communicated with security personnel. The combination of this physical and technological access control delivered a highly effective solution that met EVRY’s needs for both staff and visitor access control. “The reception area of an IT company like EVRY was an ideal application for the Lifeline Swing speed gates,” explains Daan Van Beusekom, Product Manager Security Access, Royal Boon Edam. “The sleek, high-tech design of the turnstiles support EVRY’s brand positioning, and they provide a high-throughput, secure solution that meet EVRY’s demanding access requirements. The turnstiles also integrate with leading access control systems, making it easy to tie them in with EVRY’s existing security strategies and systems.” The Lifeline Speedlane Swing speed gates are available in a wide selection of dimensional and glass choices to support a range of needs, such as higher security levels or disabled access. It features a slim form factor that creates an almost invisible gateway – instantly conveying an impression of sleek design that is reinforced by futuristic light pulses that guide user actions. Available in a range of colors and finishes, it can be customized to blend in or stand out, depending on the need for the installation.For Further Information, Please Contact:Tracie Thomas, Boon EdamVice President of MarketingT 910 814 8239E tracie.thomas@boonedam.comFor Media Queries, Please Contact:Sara Chaput, LRG MarketingPublic RelationsT 845 358 1801E

Read more
Boon Edam Automatic Revolving Doors at Entry to The Dubai Frame

Automatic Revolving Doors Provide Impressive Entry for Iconic Dubai Frame

Dubai, United Arab Emirates – June 28, 2018 – Nearly 1000 teams of architects from around the world competed to design an important new building – a “Tall Emblem Structure” that would promote “the new face of Dubai”. The selected winner was the iconic Dubai Frame, and when its doors opened to the public in January 2018, those doors were automatic revolving doors from Boon Edam. A Historical Landmark Situated in Zabeel Park in Dubai, The Dubai Frame is expected to be a major tourist destination attracting two million people a year. It is an impressive structure, with two 150 meter vertical towers connected by a 105 meter horizontal structure at the top to form an enormous frame. It is positioned in such a way that representative landmarks of modern Dubai can be seen on one side, while from the other side, visitors see older parts of the city.The design of The Dubai Frame was selected as the winner of the ThyssenKrupp Elevator Architecture Award in 2009. The architects were clear in their vision to use the negative space of the frame to celebrate and highlight the development of the past, current, and future Dubai – a metropolis that has evolved from its origins as a fishing village to a modern city full of emblematic structures.According to the website for DONIS, the architectural team who designed The Dubai Frame had this to say, “Opposed to the complexity in architecture, the Dubai Frame is a simple structure, yet with an incomparable presence in the city; it achieves the most with the least and will become the new landmark of Dubai.” DONIS has designed other iconic structures including the Dubai Porsche Design Towers and the Dubai Renaissance Tower. Entrances Must be Welcome and Secure Selecting the public entrances for the ground floor was an extremely important part of the project. The entrances must visually support the impressive nature of the structure; they must be durable enough for the high volume of visitor traffic expected, and they must provide sufficient security, safety, accessibility, and other factors that are vital to the project.When the building opened, the selected entrances were automatic, three-wing TQA revolving doors from Boon Edam. Revolving doors have been a specialty of the company since the earliest years of operation, and have continually evolved through many years of experience and product development. “The Dubai Frame entrances were an ideal application for our TQ automatic revolving doors,” explains Mike Commarmond, Managing Director of Boon Edam Middle East. “Their finish was customized to match the architect’s design and aesthetic requirements; it was a perfect fit for the need, and we were able to provide overwhelming evidence of their long-term durability and service based on our long experience with these products.” The TQ series of revolving doors is available in both manual and automatic operation, and is versatile enough to cover a wide range of application needs. The doors can be provided in a variety of colors and finishes, from powder coated or anodized metals all the way to stainless steel and even polished to mirror finishes to match or complement the installation. In addition to a collapsible door set for emergency exit, the TQ series offers a variety of night locking options, including a new security night locking capability that works in conjunction with an access control system to allow authorized users to enter during evening or weekend hours. Revolving doors support simultaneous two-way traffic, and even support the efficiency of building environmental control systems, making them a great choice for many building entrance types. For Further Information, Please Contact:Tracie Thomas, Boon EdamVice President of MarketingT 910 814 8239E tracie.thomas@boonedam.comFor Media Queries, Please Contact:Sara Chaput, LRG MarketingPublic RelationsT 845 358 1801E

Read more
Boon Edam Supplies Revolving Doors to Heart of America Locations

Heart of America Group Relies on Boon Edam Revolving Doors for its Hotels and Restaurants

Lillington, NC – June 13, 2018 – Heart of America Group doesn’t just operate hotels and restaurants -- it engineers, designs, builds, and operates them, all with the intent that the company will be owning them for many years and bringing value to customers and to the communities in which they reside. The Moline, Illinois-based company has grown considerably since it opened its first restaurant in 1978, The Machine Shed, a 100-seat restaurant in Davenport, Iowa, that was dedicated to the American farmer. Forty years later, the company, led by CEO Mike Whalen, owns and operates 35 hotels and restaurants in seven states, including Hilton, Marriott, and Holiday Inn & Suites locations, as well as brands including Johnny’s Italian Steakhouse, The Republic on Grand, Hotel Renovo, Wildwood Lodge, Thunder Bay Grille and The J Bar.   Placing High Value on Customer Perception “We are unique in that we have a life-cycle mentality, rather than a simple initial cost mentality, when it comes to our properties,” Whalen says. “We have a design department and five architects on staff, in addition to our own construction division. We place high value on the customer’s perception of us and their comfort while they are on our properties.” That mentality particularly applies to the entrances of its hotels and restaurants, where Whalen seeks to not only provide a secure entry way for customers, but also an entrance that displays exellence in design, elegance, and quality - elevating the customer’s overall perception of the property. “The old cliché that you get only one chance to make a first impression is painstakingly true of a hotel,” Whalen explains. Beautiful Lobby with Blasts of Cold Air Whalen and his team explored the possibility of implementing revolving doors after their national chain partners imposed licensing agreements that required automatic doors for entrances. “I was sitting in our brand new, beautiful lobby that had an automatic sliding door, and every time someone walked into the hotel, cold air rushed in,” Whalen explains. Moving forward, Whalen and his team are choosing to use Boon Edam’s TQA automatic revolving doors for hotel properties and BoonAssist TQ manual revolving doors for restaurants. Both types of revolving doors fit the company’s design profile while minimizing unwanted weather intrusion.  “When our customers see a Boon Edam revolving door on our property, we think they view us as a higher class structure,” Whalen explains. “And from an energy management standpoint, the doors keep the cold air out, especially in the winter.” Both the TQA automatic and the BoonAssist TQ manual revolving doors from Boon Edam are metal-framed doors with glass sidewalls and door wings. The TQA is a completely “hands free” automatic door that starts rotating when it senses that a user is approaching. The BoonAssist TQ manual door is unique in the industry because it combines three features: power assist, speed control and positioning: all three features combine to relieve users of extra effort, keep users safe, and make entry more intuitive. Its modern design employs electricity and can therefore be fitted with additonal security options that can be customized to an application, such as adding an access control system to allow managers entry after closing hours. Whalen has been pleased with the level of customer service that he’s received from the Boon Edam team. “They have been very responsive to any issues. There was nothing that we were unhappy with in regard to the basic engineering or the quality of the finishes of the product. They operate great, and the perception [of them] is great.” For Further Information, Please Contact:Tracie Thomas, Boon EdamVice President of MarketingT 910 814 8239E tracie.thomas@boonedam.comFor Media Queries, Please Contact:Sara Chaput, LRG MarketingPublic RelationsT 845 358 1801E

Read more
Crafthouse Restaurant Utilizes Revolving Doors to Keep Clients Comfortable

Crafthouse Restaurants Standardize on Revolving Doors to Protect Customers from the Elements

Lillington, NC. – May 16, 2018 – When Crafthouse USA CEO and founder Evan Matz moved from Florida to Virginia several years ago, he realized that the sunny, tropical weather had not followed him there. In the winter, at some of his first restaurants, he noticed an issue with the entry. At one property, as customers entered through a pair of swinging doors, the cold winter air rushed inside and everyone in the dining room wanted to be far away from the entrance. At another location, he had a vestibule with two swinging doors; this better controlled the influx of cold air but took up a lot of expensive, interior space. Matz decided back then that he needed a different entrance solution for his restaurants – a revolving door. Protecting Customers from the Elements Matz has since launched a new, upscale casual restaurant concept called Crafthouse, and opened three locations in Northern Virginia. In his search for revolving doors, Matz’s contractor, St. Clair Construction of Lousiville, KY, recommended Boon Edam Inc., a global leader in architectural revolving doors and security entrances. Matz installed their BoonAssist TQ manual revolving door to protect his business and customers from the elements as they enjoyed the local cuisine and color of Northern Virginia. “Snow and cold air could blow in and disturb the customers,” said Matz. “The revolving door not only blocks out the elements but creates a smooth entrance for customers as opposed to swing doors that can jam. I can also fit more tables with the space savings and that brings in a tangible ROI.”The three Crafthouse locations can be found in Reston, Fairfax and Arlington. A full-service, casual restaurant, Crafthouse serves upscale Craft Fare and offers over 300 craft beers, cider, wine, bourbon, whiskey and scotch options representing Virginia and DC, with staff that can guide customers through every selection. Crafthouse brings its local color to every aspect of the meal by hosting music from local artists, karaoke nights and trivia contests. Professional Support and Service Matz has been extremely pleased with the support and service he has received from Boon Edam. “When we call Boon Edam to assist, someone is out here the same day. The timing, professionalism and assistance from Boon Edam helps to keep our restaurant open and doesn’t hinder our business one bit.”The BoonAssist TQ manual revolving door from Boon Edam is a metal-framed door with glass sidewalls and door wings. The BoonAssist TQ is remarkable for its three distinct features: a “push and go” power assist drive that reduces user effort by up to 50%, automatic positioning of the door wings at the end posts upon completion of rotation for maximum ease of use, and speed control that prevents excessive rotation speeds and therefore allows for safe operation.In addition, the BoonAssist TQ creates energy savings for Crafthouse and all users by minimizing air infiltration, especially during heavy use  – which is the opposite effect of swinging doors. Crafthouse operates BoonAssist TQ doors at all three of their locations.“It’s a gorgeous door, and we’ve been thrilled with its performance and Boon Edam’s support. I’m planning to open many more locations and will continue to use this door,” concludes Matz.For Further Information, Please Contact:Tracie Thomas, Boon EdamVice President of MarketingT 910 814 8239E tracie.thomas@boonedam.comFor Media Queries, Please Contact:Sara Chaput, LRG MarketingPublic RelationsT 845 358 1801E

Read more
Boon Edam Supplies Liberty University with Optical Turnstiles for Secure Access

Liberty University Recreational Center Protects Students with Boon Edam Optical Turnstiles

Lillington, NC. – May 16, 2018 – Liberty University, a private university in Central  Virginia, provides a comprehensive curriculum with a Christian background for more than 110,000 students enrolled across the University’s 17 colleges, schools, and online programs.  The safety and security of students and faculty is a priority and has resulted in the implementation of state-of-the-art physical security measures.The LaHaye Fitness and Recreation Center located on Liberty University’s Lynchburg campus is a prime example. The large facility, which occupies approximately 165,000 square feet, houses five basketball courts, an indoor track, a weight room, group exercise classrooms, raquetball and volleyball courts, soccer fields, and a rock wall in addition to a lounge and cafe. More than just an athletics facility, the LaHaye Fitness and Recreation Center is a hub for social interaction that opens at 5am and closes at 11:30pm every day. Expediting Entry with Optical Turnstiles Every student enrolled at Liberty University is provided with an identification badge with embedded access control credentials to gain access to various Liberty facilities. The access control solution, provided by RS2, allows students to use one universal card throughout the campus, including LaHaye Fitness and Recreation Center, which is outfitted with four lanes of Speedlane 300 optical turnstiles from Boon Edam to control and document the approximately 30,000 users who enter the facility every week.Previously, Liberty students would simply hand their badge to a staff worker, who would swipe it for verification, and then allow the student into the facility. The old process presented numerous challenges including the inability to adequately deny entry, expedite entry to the gym during busy hours and more. The new array of Speedlane 300 turnstiles alleviates all of those issues and more by providing three dedicated lanes for entry and one lane for egress.“We can lock the turnstile gates, disable them, hold them open, grant access along with numerous other operational options, to keep traffic flowing while providing security,” said Samuel Seaborn, Associate Director, Operations, at Liberty University. “The turnstiles integrate with Liberty’s access control system to monitor who is coming into the rec center and when, and helps ensure that only students and people with proper access are allowed into the facility.” Plans to Expand With 30,000 average weekly users entering and exiting the facility, Liberty is already looking to expand the LaHaye Fitness and Recreation Center with satellite facilities located around the campus. To maintain the level of safety throughout their campus, protect the university from liability issues, and integrate with their current access control systems, Liberty hopes to outfit any new installations with Boon Edam turnstiles, which have been well received by students and staff. “When they were installed, the students remarked on the futuristic design of the turnstiles,” continued Seaborn. “Everyone adapted to them quickly, because they’re so easy to use.”Liberty has also been happy with the service Boon Edam provides for maintenance and other issues. If there are any issues with the badge reader or if an internal component was malfunctioning, the integrator for Boon Edam products, Jamie Dalton at Mech-Elect, of Wake Forest, NC, has responded quickly.“The Boon Edam turnstiles are so simple to use, and they really help with traffic flow. In today’s environment, we’re even more concerned with properly protecting our students, and Boon Edam turnstiles help us do that,” concludes Seaborn. “When we expand our recreational facilities, as well as other facilities, we’re definitely looking to Boon Edam for our entrances and exits.”For Further Information, Please Contact:Tracie Thomas, Boon EdamVice President of MarketingT 910 814 8239E tracie.thomas@boonedam.comFor Media Queries, Please Contact:Sara Chaput, LRG MarketingPublic RelationsT 845 358 1801E 

Read more


12 of 149

Latest tweets


2018 Sep 25

GSX (formerly ASIS)

Location: Las Vegas, NV

Venue: Las Vegas Convention Center

Read more
2018 Oct 24

Security Canada Central

Location: Toronto, ON | Canada

Venue: Toronto Congress Centre

Read more
2018 Nov 12

Security 500

Location: Arlington, VA

Venue: The Ritz Carlton

Read more

© Royal Boon Edam International B.V.