Technical Support


Reliable Support When You Need It

Our trained and dedicated technical support team is available to ensure customers get fast and accurate resolutions to all of their technical questions. We offer support for troubleshooting and installing products. Our technicians have several years of factory training and field experience to provide prompt solutions to your technical questions.

Replacement Parts

We have representatives at our plant in Lillington, NC ready to take your replacement part orders today. We keep most of our parts in stock and can ship them to you with just a phone call, often the same day.

Product Upgrades

For any modifications you might require on your existing entrance, please contact us. We offer tailormade solutions for entrance modifications, ranging from refurbishment of old equipment to full safety, environmental or security upgrades of existing entrances. Our most common product upgrades include the addition of our StereoVision 2 anti-piggybacking system, drive and control units, and sensor replacement.

Various Ways to Get Support

You can contact Technical Support for all of your product installation and service needs via a variety of avenues:

  1. New Interactive Troubleshooting Guides. Click here to access a web-based tool that helps you diagnose and problem solve quickly and efficiently.
  2. Chat with us by clicking on the icon at the bottom-right of this page.
  3. Email us at
  4. Call us at 1-800-334-5552.
Contact us

Service & Maintenance

Service and Maintenance

Contact Us By Filling Out the Form Below



© Royal Boon Edam International B.V.